Frequently asked questions (FAQs)

We hope we can answer your questions on this page. If not please contact us and we’ll endeavour to help you.

How do I place my order?

Orders can be placed online, via telephone or via email

For more information see the Orders & Delivery page

Can I place an order online for international delivery?

No. All website transactions, taxes and delivery fees are based upon domestic (UK) delivery

However, Eurocharts frequently process international orders through our main office

For more information and specific pricing please contact the Sales Desk or see the Orders & Delivery page

How can I pay for my order?

Eurocharts accept several payment methods:

  • Credit or Debit Card (Online or via Telephone)
  • Bank Transfer
  • Cheque

For more information see the Orders & Delivery page

How do I open a credit account?

All first orders are processed via pro-forma invoice

Subsequent orders can only be purchased on credit upon the completion and acceptance by Eurocharts of a credit account form

Credit account transactions are not possible though the Eurocharts website

For more information see the Orders & Delivery page

Can I place an order on the website?

Yes. Eurocharts has a fully integrated e-commerce system for domestic (UK mainland) purchases

For international purchases please contact the Sales Desk

For full details on how to operate this system please see the Orders & Delivery page

Will there be a delivery charge on my order?

All orders are subject to delivery fees

The fees charged are dependent upon the product range and the quantity ordered. All delivery fees are continually monitored to ensure the lowest fee possible

For more information and specific pricing please contact the Sales Desk

What is the returns policy?

Eurocharts do not operate a sale or returns policy unless agreed by prior arrangement; each return is determined on a case by case basis (this does not affect your statutory rights)

To be accepted back for credit, the goods must be unopened and in a re-saleable condition and will be subject to a 20% handling charge.

All return postage is the customers responsibility

If the goods are deemed non re-saleable or returned without prior arrangement no credit will be issued. The goods must then be collected at the customers expense

For full details, please refer to our Terms & Conditions

Do you accept trade or distributor enquiries?

Yes. Trade and distributor enquires are welcome

For more information please see the Trade Accounts page or contact the Sales Desk

Do you ship outside the UK?

Eurocharts frequently process international orders through our main office

All shipments are Ex-Works or charged at cost

For more information and specific pricing please contact the Sales Desk

How will my order be delivered?

All UK mainland deliveries are shipped on a 2-3 day TNT, UPS or DHL service or via recorded post (dependant on size)

A signature will be required upon delivery for all orders

What is the lead time on my order?

Lead time is dependent upon the product(s) and quantity ordered

Stock items have an approximate lead time of 3-5 working days

Bespoke and out of stock items have an approximate lead time of 10-21 working days dependent upon production schedule

Do all prices include VAT?

All prices on this website are subject to change without notification and are exclusive of carriage and VAT

Can I get help in designing my system?

Eurocharts provide a free, no obligation planning advisory service to assist you in the design of a system matching your requirements

For further information, see the Planning Advisory Service page

Can a bespoke system be produced?

If you are unable to find the exact product type or specification required, Eurocharts Sales and Manufacturing Teams will endeavour to identify and produce a bespoke system or product to fulfil your specifications

For further information, contact the Sales Desk.