Orders & Delivery

Placing An Order

Orders can be placed online, via telephone, email, or post

Online

Eurocharts has a fully integrated e-commerce system. Each item possess an “Add” or “Add to Basket” button; along with options to modify the quantity required and the size and/or colour where appropriate

When all purchases have been selected, the basket can be reviewed and the checkout procedure initiated by clicking the “Basket” button  located at the top right hand side of all pages

When reviewing the basket, item quantities may be altered or be completely removed (the “Update Basket” button may be required). A carriage charge will automatically be calculated based on the weight and dimensions of your complete order

All delivery information is collected on a SSL secured page and all payments are handled on the secure PaymentSense server

Once completed, an automatic confirmation email will be generated. A paid Invoice will be generated after the goods have been dispatched/received

Telephone

Please contact the Eurocharts Sales Desk (+44 (0)1253 790069) with your requirements and/or queries. A confirmation email and Proforma Invoice will then be generated confirming the order details and delivery information

The order will then be processed upon receipt of payment

Email

Please E-mail Sales@Eurocharts.co.uk with your purchase order or enquiry

A confirmation email and Proforma Invoice will be generated for all forms of email order, confirming the order details and delivery information

The order will then be processed upon receipt of payment

Post

Please mail your Purchase Order to:

Eurocharts
The Post House
Lancaster Road
Pilling
PR3 6AE

A Proforma Invoice will then be generated confirming the order details and delivery information

Payment

Credit / Debit Cards

All major credit and debit cards are accepted online (through PaymentSense) or over the telephone

Bank Transfer

Eurocharts accepts all forms of bank transfer

For a copy of Eurocharts bank details please contact the Sales Desk

To ensure your order is processed efficiently, we kindly ask for a remittance advice to be sent (Sales@Eurocharts.co.uk) to prevent delays 

Cheque

Eurocharts accept payment by Cheque. All Cheques should be made payable to Eurocharts and sent to:

Eurocharts
The Post House
Lancaster Road
Pilling
PR3 6AE

Please note that orders will only be processed once payment has cleared

For telephone orders:

Please call the Sales Desk on +44 (0)1253 790069 and they will be happy to process your payment.  Please note, all credit or debit card details are destroyed immediately after use. No information is kept on record

A payment receipt and Invoice will be generated once the goods have been dispatched

Delivery Terms

Delivery Fees

All orders are subject to delivery fees. The fees charged are dependent upon the product range and the quantity ordered. All delivery fees are continually monitored to ensure the lowest fee possible

For more information and specific pricing please contact the Sales Desk

Method of Delivery

All UK mainland deliveries are shipped on a 2-3 day TNT, UPS or DHL service or via recorded post (dependant on size). A signature will be required upon delivery for all orders

International Orders

Eurocharts frequently process international orders through our main office

International order cannot be placed online and must be processed through the Sales Office 

All shipments are Ex-Works or charged at cost.

Lead Times

Lead time is dependent upon the product(s) and quantity ordered

Stock Items

Stock items have an approximate lead time of 3-5 working days

Bespoke Items

Bespoke items have an approximate lead time of 10-21 working days dependent upon production schedule

Credit Accounts

All first orders are processed via pro-forma invoice. Subsequent orders may only be purchased on credit upon the completion and authorisation of a Eurocharts credit account application form

Please contact the Sales Desk for further information

Basic Credit Account Terms

  • Payment is strictly 30 days net
  • Late payment will result in suspension of the credit account
  • First credit orders are subject to a £1000.00 credit limit
Returns Policy

Eurocharts do not operate a sale or returns policy unless agreed by prior arrangement; each return is determined on a case by case basis (this does not affect your statutory rights)

To be accepted back for credit, the goods must be unopened and in a re-saleable condition and will be subject to a 20% handling charge. All return costs are the customers responsibility

If the goods are deemed non resalable or returned without prior arrangement no credit will be issued. The goods must then be collected at the customers expense

For full details, please refer to our Terms & Conditions

International Enquiries & Orders

Eurocharts frequently process and welcome all international enquiries 

All transactions are processed  in Pound Sterling (GBP) 

All prices are exclusive of any taxes that may be applicable in the receiver county 

All shipments are Ex-Works or charged at cost

International orders cannot be processed via the websites e-commerce system but our Sales Team are happy to process and assist with your orders via telephone and email

Please contact the Sales Desk for further information

Sales Office Hours

The Eurocharts Sales Office is open 09.00 – 17.00 (GMT), Monday to Friday

Online orders can be processed 24 hours a day

Approved Supplier Lists

Eurocharts are happy to complete Supplier Account Forms for all organisations that operate utilising an approved supplier list

Please contact the Sales Desk for further information