Protecting your personal details on our website

Last updated: 2nd December 2020

PC&G McCaffrey, trading as Eurocharts, whose registered office is at The Post House, Lancaster Road, Pilling, Preston, PR3 6AE, knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and responsibly. This notice describes our privacy policy and forms part of our website terms and conditions (“Website Terms”).

By accepting our Website Terms or by visiting (“the Website”) you are accepting and consenting to the practices described in this Privacy Policy.

The Website is brought to you by Eurocharts. Eurocharts believes it is important to protect your Personal Data (in accordance with the EU General Data Protection Regulation (GDPR) 2018 & national laws) and we are committed to giving you a personalised service that meets your needs in a way that also protects the processing of personal data and privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.

When we first obtain Personal Data from you, or when you take a new service or product from us, we will never contact you with information about any other services or products unless you request us to do so. You may change your mind at any time by emailing us (


We may collect Personal Data about you from a number of sources, including the following:
1.1. From you when you agree to take a service or product from us, in which case this may include your contact details, how you will pay for the product or service and your bank details
1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services
1.3. From documents that are available to the public, such as the electoral register


2.1. We collect Customer details such as your email address, name, contact telephone number, address and (where necessary) bank details when you order goods or services from us / our distributors, either via our Website, by email, by telephone (we may also record the conversation) by fax, if you complete an order/transaction form or send us a purchase order. We will use this information to process your order and comply with our contractual obligations

Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:

2.1.1. To help us to identify you when you contact us
2.1.2. To help us to identify accounts, services and/or products which you have had from us or selected partners. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies)
2.1.3. To help us to administer and to contact you about improved administration of any accounts
2.1.4. To help to prevent and detect fraud or loss
2.1.5. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance
2.1.6. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this
2.1.7. It may be necessary to share data with our Software providers that host our website or process online payments. Only relevant information will be shared and all information be treated in accordance with this Privacy Policy and GDPR legislation 
2.2. We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy
2.3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets
2.3.2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings
2.3.3. We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes set out in clause 2.1 or, for example, for fulfilling orders, delivering packages, sending postal mail and email, analysing data, and providing customer service. Those parties are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes. Further, they must process the Personal Data in accordance with this Privacy Policy and as permitted by the GDPR 2018. From time to time, these other people and organisations to whom we may pass your Personal Data may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy and the GDPR 2018
2.4. Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not objected to such use of their Personal Data
2.5. In connection with any transaction which we enter into with you:
2.5.1. We, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved to a new house and who have missed payments
2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud
2.5.3. If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at Eurocharts, The Post House Lancaster Road Pilling Preston PR3 6AE.
2.6. We will collect Supplier details such as email address, name, contact telephone number, address, bank details in order to contact you about goods or services ordered with you and to place further orders 
2.7. We will retain your information:
2.7.1. For Customers – as long as required to provide you with the goods or services ordered from us and for a period of 7 years afterwards (A legal requirement). In the event of requesting marketing correspondence, data will be kept for a period of 3 years from when you are provided with the opportunity to opt-out of receiving marketing correspondence from us.. You have the right to opt-out of receiving the information at any time. To opt-out of receiving such information you can email us at providing us with your name and contact details
2.7.2. For Suppliers – for 7 years (further to being provided with the goods/services)
2.8. We will not share or sell personal data to other organisations without your approval


3.1. We process you personal Information / data to:
3.1.1. Perform a contract we enter into with you
3.1.2. Comply with a legal obligation we are subject to
3.1.3. Ensure our legitimate interests (as described within this policy)
3.2. We have strict security measures to protect Personal Data
3.2.1. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.2.2. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing
3.2.3. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you
3.2.4. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer


4.1. If you communicate with us using the Internet and provide personal data, we will only email you in direct response to the fulfilment of your initial enquiry. We will not contact you for any other purpose. We will not share your information for marketing purposes unless you directly request for us to do so. You have the right to opt-out of receiving marketing information at any time. To opt-out of receiving such information you can email us at providing us with your name and contact details.
4.1.1. We may collect and process personal data about you in the following circumstances: When you complete forms or purchase transactions on our website. This includes your email address, name, contact telephone number and address; If you make a complaint, an enquiry or contact us for any other reason. If you contact us, we may keep a record of that correspondence; Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access (Section 4.2 on Cookies); and Whenever you disclose your information to us, or we collect information from you in any other way, through our Site.
4.1.2. We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual
4.2. Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control
4.3. We may use ‘cookies’ to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer’s hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies
4.4. If you do not want us to use cookies in your browser, you can set your browser to reject cookies or to tell you when a website tries to put a cookie on your computer. However, you may not be able to use some of the products or services on our website without cookies
4.5 In Accordance with European Law, by continuing to utilise the Eurocharts Website you acknowledge and accept the use of cookies


5.1 The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer 
5.2 Google Analytics – we use Google Analytics to provide aggregated performance reports. Opt-out of Google Analytics cookies


6.1. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites
6.2. These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or “serve”) the advertisements that appear on the Website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about Internet advertising companies (also called “ad networks” or “network advertisers”), including information about how to opt-out of their information collection
6.3. We exclude all liability for loss that you may incur when using these third-party websites


7.1. We will not use any personal information collected for marketing
7.2. Should further or future information regarding new product ranges, product sales or discount vouchers be directly requested (via telephone or email) by you the customer, you have the right to opt-out of receiving the information at any time. To opt-out of receiving such information you can email us at providing us with your name and contact details


8.1. If you would like any more information or you have any comments about our Privacy Policy, please either write to us at Data Protection Manager, Eurocharts, The Post House Lancaster Road Pilling Preston PR3 6AE, or email us at
8.2. We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed 
8.3. You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing to the above address or by emailing us at This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organisations.
8.4. If you would like access to the Personal Data that we hold about you, you can do this by emailing us at or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs
8.5. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at or write to us at the address above to update your Personal Data.